Carnegie Mellon Study Finds Ride-Hailing Technology Mitigates Impact of Racial Discrimination

PITTSBURGH–(BUSINESS WIRE)–A new study from researchers in Carnegie Mellon University’s College of Engineering found that ride-hailing apps like Uber and Lyft have helped to mitigate racial discrimination against Black passengers. The study builds on prior research that concluded using a Black-sounding name results in up to double the cancellation rate as when using a White-sounding name, but despite that substantial difference, wait times for a ride were the same or differed by mere seconds.