Humana Ranks #1 Among Health Insurers for Customer Experience for the 4th Year in a Row

LOUISVILLE, Ky.–(BUSINESS WIRE)–For the fourth consecutive year, Humana ranks No. 1 among health insurers for customer experience (CX) by Forrester.* Humana received the highest CX Index™ score among Health Insurers in Forrester’s proprietary 2024 CX Index™ survey. The results are based on 12,372 consumers’ opinions of the experiences with the 16 brands in the survey. Forrester’s CX Index™ score measures and ranks real customer experiences of brands. More than 98,000 US customers across 223 b