- The new product proactively notifies Customers of a disruption (a delay of more than two hours or a same-day cancellation) and lets them rebook on Volaris or another airline for free, or if not satisfied with their rebooking options receive a 100% refund of their trip cost, while keeping the disrupted flight.
- It is a complimentary, premium service that adds to the obligations and guarantees Volaris already offers its customers, without replacing them.
- It is now available through Volaris.com at the time of flight purchase.
MONTREAL, Oct. 6, 2026 /PRNewswire/ — Volaris introduces Disruption Assistance powered by HTS (Hopper Technology Solutions), a new premium service that gives Customers more flexibility and decision-making power when facing unexpected events on the day of their flight. With this product, the airline adds a new option for travelers to have greater confidence and control over their itinerary, regardless of the reason for the disruption.
In the event of a delay of more than two hours or a cancellation on the day of travel, Customers who have purchased this service can choose between two options: rebook their flight, either on Volaris or another airline paid by HTS, or, if no rebooking alternative works for them, receive a 100% refund of their trip cost, while keeping their disrupted flight. Customers can easily rebook themselves or receive a refund with a user-friendly self-serve tool.
This new service complements the obligations Volaris already has with its Customers in disruption situations, and in no way replaces them or releases the airline from its responsibilities. It is an additional premium benefit, available to those who want greater flexibility.
“At Volaris, we want our Customers to travel with the confidence of knowing they have more options at their fingertips. With Disruption Assistance, we give them the ability to choose how to resolve an unexpected situation: by rebooking their trip in the way that works best for them, backed by a service guarantee equal to the price of their ticket. This is about adding real flexibility to the travel experience when they need it most,” said Verónica Nieto Calvo, Director of Ancillary Revenue and Dynamic Pricing at Volaris.
The product is optional and can be purchased at the time of flight booking through Volaris.com. Pricing is dynamic and varies based on the selected route and other factors, and it is the Customer who decides whether to include it in their purchase. Disruption Assistance is powered by HTS (Hopper Technology Solutions), a leading travel technology platform specializing in fintech and travel solutions for airlines worldwide.
“Disruption Assistance gives travelers greater control and confidence by delivering immediate, flexible options when their plans are disrupted,” said Ella Alkalay Schreiber, SVP & GM of Fintech at HTS (Hopper Technology Solutions). “Volaris’ focus on innovation and delivering greater flexibility for its Customers makes them an ideal partner to introduce this solution and deliver a more seamless travel experience.”
This initiative responds to a global trend among airlines seeking to offer greater flexibility to passengers facing disruptions, recognizing that giving travelers more control over their decisions, whether rebooking their flight or receiving a refund, has become an increasingly valued standard among modern travelers.
Disruption Assistance is now available, subject to the product’s terms and conditions.
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SOURCE HTS (Hopper Technology Solutions)
